Question 1

What is the Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ is one 20ft container (approx. 18-20 tons). For first-time trial orders, we can discuss smaller consolidated shipments.

Question 2

What are your accepted Payment Terms?

Accepted Answer

We typically work with T/T (50% Deposit, 50% against BL copy) or Irrevocable L/C at sight from top-tier banks.

Question 3

Can you provide samples before placing an order?

Accepted Answer

Yes, we provide free samples (up to 2kg) for quality testing. The buyer usually covers the courier/shipping cost.

Question 4

Do you offer custom packaging (OEM)?

Accepted Answer

Absolutely. We can print your brand logo and design on the inner boxes and master cartons. Design assistance is also available.

Question 5

What are your shipping terms?

Accepted Answer

We generally operate on FOB (Free On Board) or CIF (Cost, Insurance, and Freight) terms, depending on your preference. We work with reliable shipping lines to ensure timely delivery.

Question 6

How do you ensure product quality?

Accepted Answer

Quality is our priority. We conduct rigorous testing at every stage of production, including moisture content, ash content, and burning duration checks. We also welcome third-party inspections like SGS upon request.